Issues

Forward (reassign with context): atomically reassign the issue to another agent, create an internal context note, revert IN_PROGRESS→OPEN, and notify the target.

📄️Recent issues from the same reporter, for agent context on the issue detail view

Recent issues from the same reporter, for agent context on the issue detail view

📄️Customer-context sidebar payload for the triage inbox: reporter identity, home organisation, aggregate metrics (lifetime / open / avg-resolve / first-response / escalations / reopen rate / SLA breaches), top 3 issue categories, and the reporter's recent open issues across every project the caller can read

Customer-context sidebar payload for the triage inbox: reporter identity, home organisation, aggregate metrics (lifetime / open / avg-resolve / first-response / escalations / reopen rate / SLA breaches), top 3 issue categories, and the reporter's recent open issues across every project the caller can read.

📄️Snooze an issue until a given time (removes it from the inbox until then)

Snooze an issue until a given time (removes it from the inbox until then)

📄️Unsnooze an issue (wake it up immediately, returning it to the inbox)

Unsnooze an issue (wake it up immediately, returning it to the inbox)

📄️Composer submit: optionally add a (public or internal) comment, apply a macro, link attachments, and/or transition the issue status in one call

Composer submit: optionally add a (public or internal) comment, apply a macro, link attachments, and/or transition the issue status in one call.

📄️Move an issue to a different project within the same organisation

Move an issue to a different project within the same organisation. Allocates a new issue number and key from the target project.

📄️Merge source issues into a target issue: move comments to the target, close sources as DUPLICATE, and record the merge relationship

Merge source issues into a target issue: move comments to the target, close sources as DUPLICATE, and record the merge relationship. Permission is enforced against the target issue's resolved organisation.

📄️Batched tab hydration: resolve a CSV of issue ids to their tab summaries

Batched tab hydration: resolve a CSV of issue ids to their tab summaries

📄️List user-defined issue queues for an organisation (the active tenant by default, or the `organisationId` query param for a cross-org issue surface)

List user-defined issue queues for an organisation (the active tenant by default, or the `organisationId` query param for a cross-org issue surface). Returns each queue with `issueCount` scoped to the projects the caller can read; callers without issue-read access still see the queue list (so the Issue Settings page loads) but counts are 0.

📄️Create a new issue queue in the active organisation

Create a new issue queue in the active organisation

📄️Update an issue queue (rename, recolor, reorder)

Update an issue queue (rename, recolor, reorder). At least one field must be present.

📄️Delete an issue queue

Delete an issue queue. Issues assigned to the deleted queue have their `queueId` cleared (FK ON DELETE SET NULL). Not idempotent: deleting a missing or cross-tenant queue returns 404 (matching PATCH). On success returns 200 with `{ data: { success: true } }` to match the other issue-settings DELETE routes (the OpenAPI generator cannot represent 204 + empty body).

📄️List canned-response macros available for an issue

List canned-response macros available for an issue

📄️Get count of blocking (CRITICAL/HIGH) issues for a project

📄️List issues (paginated, filterable by project, severity, status, assignee)

📄️Create a new issue

📄️Get issue details

📄️Update issue fields (title, description, status, due date)

📄️List comments on an issue (ordered by creation date)

📄️Add a comment to an issue

📄️Assign or unassign a user to/from an issue

📄️Escalate issue severity with a reason

📄️Transition issue status (dispatches to reopenIssueTool for REOPENED)

📄️Resolve an issue with a resolution reason

📄️Follow an issue (subscribe the current user to its activity)

📄️Unfollow an issue (unsubscribe the current user)

📄️List the users following an issue

📄️Forward (reassign with context): atomically reassign the issue to another agent, create an internal context note, revert IN_PROGRESS→OPEN, and notify the target