Customer-context sidebar payload for the triage inbox: reporter identity, home organisation, aggregate metrics (lifetime / open / avg-resolve / first-response / escalations / reopen rate / SLA breaches), top 3 issue categories, and the reporter's recent open issues across every project the caller can read

GET 
/api/issues/:issueId/customer-context

Customer-context sidebar payload for the triage inbox: reporter identity, home organisation, aggregate metrics (lifetime / open / avg-resolve / first-response / escalations / reopen rate / SLA breaches), top 3 issue categories, and the reporter's recent open issues across every project the caller can read.

Request

Responses

200

Successful response

400

INVALID_ISSUE_ID — issueId path parameter is not UUID-shaped

401

Unauthorized — authentication credentials are missing or invalid

403

Forbidden — requires either projects.read or projects.read.own permission

404

Issue not found, on a project the caller cannot read, or reporter cannot be resolved